Description

THIS POSITION INVOLVES 25% – OFFICE DUTIES AND 75% – FIELD DUTIES – FULL TIME W-2 POSITION
Position: Technical Support(Field/Phone)

Training to be provided

Job Responsibilities:
We have a position open for an A+ Certified Field Dispatch Technician to assist with monthly routine maintenance of POS equipment at various restaurants. This candidate must demonstrate proficiency in hardware /software troubleshooting as well as strong attention to detail and customer service skills. Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
Relies on experience and judgment to plan and accomplish goals

Qualifications:
-Aldelo POS experience PREFERED but all POS experience acceptable
-Minimum 4 years of experience in a help desk role
-A+ Certified
-Demonstrated troubleshooting skills for both hardware and software required
-Retail POS equipment experience preferred
-Background in hardware component part replacement in laptops and or printers a plus
-Familiarity with a variety of help desk concepts, practices, and procedures
-Strong background in Windows OS Support
-Strong background in Windows Network troubleshooting
-Ability to work in a fast working environment
-Must have excellent people skills
-Must be able to provide detailed documentation with regard to support calls
-Must have reliable transportation
-Must be flexible on schedule (Mon – Sun Work Hours with 2 days off during the week)
-Must be able to work rotating ON-Call schedule
-Working knowledge of Microsoft Office automation software
-Excellent communication skills

Please contact with your phone and email address via contact form.

PAY: Based on experience